Shipping policy

Last Updated: September 22, 2026

This Shipping Policy explains the shipping and delivery practices of TWIVORA, operated by TWOTWINSTYLE LLC (“TWIVORA,” “we,” “us,” or “our”).

This policy applies to orders placed through www.twivora.com. By placing an order with us, you agree to the shipping terms described below.

1. Shipping Destinations

TWIVORA currently ships to customers within the United States and to eligible international destinations.

Shipping availability may vary based on:

Destination country or region;
Product availability;
Carrier availability;
Customs or import restrictions;
Applicable laws and regulations.

Available shipping methods for your order will be displayed during checkout.

We reserve the right to restrict shipping to certain locations where delivery is unavailable, commercially impractical, or prohibited by law.

2. United States Shipping

For eligible orders shipped within the United States, available delivery options may include:

Free Shipping

Estimated transit time: 5–8 business days

Eligibility requirements, shipping charges, and any applicable minimum order value will be displayed at checkout.

Standard Shipping

Estimated transit time: 3–5 business days

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Shipping rates, eligibility requirements, and available delivery methods may be updated from time to time.

The shipping information displayed at checkout for your specific order will control if there is any difference between the checkout information and general information stated in this policy.

3. International Shipping

We may ship eligible orders to destinations outside the United States.

Depending on the destination and availability, international shipping services may include carriers such as:

DHL eCommerce;
DHL Express;
FedEx;
Other qualified logistics providers.

Available services may include:

DHL eCommerce Parcel Direct;
DHL eCommerce Parcel Standard;
DHL Express Worldwide;
FedEx International Connect Plus;
Other services made available at checkout.

International shipping rates and estimated transit times are generally calculated based on factors such as:

Delivery destination;
Package weight;
Package dimensions;
Order value;
Selected carrier;
Selected shipping service.

Your available options and applicable shipping costs will be shown at checkout.

4. Order Processing

Orders must be processed before they are transferred to the applicable shipping carrier.

Processing time is separate from the carrier's estimated transit time.

Processing may include:

Payment confirmation;
Fraud screening;
Order verification;
Inventory confirmation;
Packing and preparation for shipment.

Orders may require additional processing time during:

Weekends;
U.S. public holidays;
High-volume sales periods;
Promotional events;
Periods of unusually high demand.

If there is a significant issue affecting fulfillment of your order, we will make reasonable efforts to contact you using the contact information provided at checkout.

5. Estimated Delivery Times

Delivery estimates shown on our Site or during checkout are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

A delivery estimate generally begins after the order has been processed and transferred to the carrier.

Actual delivery times may vary due to factors outside our reasonable control, including:

Carrier delays;
Weather conditions;
Customs processing;
Transportation disruptions;
Holidays;
Local delivery conditions;
Incorrect or incomplete shipping information;
Security inspections;
Remote delivery locations;
Labor disruptions;
Natural disasters or other force majeure events.

TWIVORA cannot guarantee an exact delivery date for standard shipping services.

6. Business Days

Unless otherwise stated, business days generally mean Monday through Friday, excluding applicable public holidays.

Weekends and holidays may not count toward processing or transit estimates.

Carrier operations and holiday schedules may vary by destination.

7. Shipping Charges

Shipping costs are calculated or displayed during checkout based on the shipping method available for your order.

Charges may depend on:

Destination;
Selected shipping method;
Order value;
Package size;
Package weight;
Carrier rates.

Any shipping charge presented at checkout will be shown before you submit payment.

We may offer free or discounted shipping promotions from time to time. Such offers may be subject to:

Minimum purchase requirements;
Geographic restrictions;
Eligible products;
Promotional periods;
Other stated conditions.

8. Tracking Information

When tracking is available, we will provide tracking information after your order has been shipped.

Tracking information may be delivered through:

Email;
Your customer account;
Order status pages;
Other communications associated with your order.

Please allow some time after receiving a tracking number for the carrier's system to update.

A tracking number may initially display limited or no movement while the package is being transferred or scanned into the carrier's network.

9. Multiple Shipments

In some circumstances, an order containing multiple products may be shipped in more than one package.

This may occur because:

Products are stored at different fulfillment locations;
Items become available at different times;
Different carriers are used;
Operational requirements require separate shipments.

If your order is divided into multiple shipments, you may receive more than one tracking number.

Receiving one package does not necessarily mean that the entire order has been delivered.

10. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review:

Recipient name;
Street address;
Apartment or unit number;
City;
State or province;
ZIP or postal code;
Country;
Telephone number.

We recommend checking all information before completing checkout.

If you notice an address error after placing an order, contact us immediately at:

info@twivora.com

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once fulfillment has begun.

11. Incorrect or Incomplete Addresses

TWIVORA is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer, except where otherwise required by applicable law.

If a shipment is returned because of:

An incorrect address;
An incomplete address;
A missing apartment or unit number;
An invalid postal code;
An undeliverable address;

the customer may be responsible for additional shipping charges associated with reshipping the order.

If the order qualifies for a refund instead, applicable shipping or carrier costs may be deducted where permitted by law.

12. Refused or Unclaimed Packages

If a customer:

Refuses delivery;
Fails to collect a package;
Fails to respond to a carrier;
Allows a package to be returned as unclaimed;

the package may be returned to the sender or designated fulfillment location.

Any additional carrier or return shipping charges may be deducted from an applicable refund where permitted by law.

International orders may also incur customs-related return fees.

13. Lost Packages

If tracking information indicates that a package has not arrived within a reasonable period after the expected delivery window, please contact us at:

info@twivora.com

Please include:

Your name;
Order number;
Tracking number;
Delivery address.

We may coordinate with the shipping carrier to investigate the shipment.

Carrier investigations may take time, and the outcome may depend on information supplied by the carrier.

If a shipment is confirmed lost, we will determine an appropriate resolution in accordance with the circumstances, our applicable policies, and applicable law.

14. Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, we recommend that you first:

Check the delivery area around your property;
Check your mailbox or parcel locker;
Ask household members;
Check with neighbors;
Check with your building reception or management;
Contact the carrier using the tracking number.

Carriers may occasionally mark a package as delivered shortly before physical delivery is completed.

If the package still cannot be located, contact us at info@twivora.com and we will make reasonable efforts to assist you.

15. Damaged Packages

Please inspect your package and products as soon as possible after delivery.

If your order arrives damaged, please contact:

info@twivora.com

and provide:

Your order number;
A description of the problem;
Photographs of the damaged product;
Photographs of the external packaging where relevant.

Please retain the packaging until the issue has been reviewed, as the carrier or our customer service team may require additional information.

Damaged or defective products will be handled in accordance with our Return and Refund Policy.

16. International Customs, Duties, and Taxes

International shipments may be subject to:

Import duties;
Customs charges;
Value-added tax (VAT);
Goods and services tax (GST);
Brokerage fees;
Handling charges;
Other government or carrier fees.

Certain shipping services may offer prepaid duties and taxes where this option is available at checkout.

If duties or taxes are not prepaid during checkout, the recipient may be responsible for paying them before or upon delivery.

These charges are determined by the destination country and relevant authorities and are generally outside TWIVORA's control.

We recommend checking your country's import requirements before placing an international order.

17. Customs Clearance

International orders may be inspected or delayed by customs authorities.

Customers may be required to provide additional information to:

Customs authorities;
Shipping carriers;
Customs brokers;
Local delivery providers.

TWIVORA cannot guarantee how long customs clearance will take.

Customs processing times are not included in carrier transit estimates unless specifically stated otherwise.

18. International Delivery Restrictions

Certain products may not be available for shipment to some countries or regions due to:

Local laws;
Carrier restrictions;
Customs regulations;
Product restrictions;
Sanctions;
Import requirements.

We reserve the right to cancel an order if we determine that it cannot legally or reasonably be shipped to the requested destination.

If an order is canceled for this reason after payment has been collected, an appropriate refund will be issued to the original payment method.

19. Delivery Delays

While we make reasonable efforts to ensure timely shipment, delivery delays may occasionally occur.

Possible causes include:

Severe weather;
Natural disasters;
Carrier disruptions;
Peak-season congestion;
Customs delays;
International transportation issues;
Government restrictions;
Labor disputes;
Events outside our reasonable control.

A carrier delay does not automatically mean that a package is lost.

If a significant delay occurs, contact us and we will make reasonable efforts to assist you.

20. Holiday Shipping

Order processing and carrier operations may be slower around major holidays.

Customers ordering around holidays should allow additional time for:

Processing;
Carrier pickup;
Transportation;
Customs processing;
Final delivery.

We cannot guarantee delivery before a specific holiday or event unless an express delivery guarantee is explicitly provided at checkout.

21. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

info@twivora.com

We will make reasonable efforts to accommodate your request before fulfillment begins.

However, once an order has entered processing or has been transferred to a shipping carrier, we may not be able to:

Cancel the order;
Change the delivery address;
Change the shipping service;
Modify the products in the order.

Orders that have already shipped may need to be handled under our Return and Refund Policy after delivery.

22. Shipping Promotions

From time to time, TWIVORA may offer promotional shipping rates or free shipping.

Promotions may:

Apply only to certain destinations;
Require a minimum order value;
Exclude certain products;
Apply only during a specified promotional period.

The terms presented with the applicable promotion will govern eligibility.

23. Risk of Loss

Risk of loss and responsibility for purchased products will be determined in accordance with applicable law and the relevant shipping arrangement.

Nothing in this policy is intended to waive or limit consumer rights that cannot legally be excluded.

24. Returns

Shipping an order back to us is governed separately by our Return and Refund Policy.

Please contact us before returning a product.

Do not automatically send returns to our business address unless our customer service team specifically instructs you to do so.

The designated return processing location may differ from our business address.

25. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

Shipping carriers;
Available services;
Delivery areas;
Rates;
Fulfillment operations;
Business practices;
Applicable laws or regulations.

When we update this policy, we will revise the Last Updated date at the top of the page.

The shipping rates, delivery options, and estimates displayed at checkout at the time of purchase will apply to the applicable order, subject to applicable law.

26. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

TWIVORA
Operated by TWOTWINSTYLE LLC
2122 Mohawk Rd Apt B
Pueblo, CO 81001
United States

Email: info@twivora.com
Phone: 910-964-4062
Website: www.twivora.com