TWIVORA

Embellished-Placket Longline Shirt

$51.99 USD~~$68.00 USD~~

Shipping policy

Last Updated: September 22, 2026

This Shipping Policy explains the shipping and delivery practices of TWIVORA, operated by TWOTWINSTYLE LLC (“TWIVORA,” “we,” “us,” or “our”).

This policy applies to orders placed through www.twivora.com. By placing an order with us, you agree to the shipping terms described below.

1. Shipping Destinations

TWIVORA currently ships to customers within the United States and to eligible international destinations.

Shipping availability may vary based on:

Destination country or region;
Product availability;
Carrier availability;
Customs or import restrictions;
Applicable laws and regulations.

Available shipping methods for your order will be displayed during checkout.

We reserve the right to restrict shipping to certain locations where delivery is unavailable, commercially impractical, or prohibited by law.

2. United States Shipping

For eligible orders shipped within the United States, available delivery options may include:

Free Shipping

Estimated transit time: 5–8 business days

Eligibility requirements, shipping charges, and any applicable minimum order value will be displayed at checkout.

Standard Shipping

Estimated transit time: 3–5 business days

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Shipping rates, eligibility requirements, and available delivery methods may be updated from time to time.

The shipping information displayed at checkout for your specific order will control if there is any difference between the checkout information and general information stated in this policy.

3. International Shipping

We may ship eligible orders to destinations outside the United States.

Depending on the destination and availability, international shipping services may include carriers such as:

DHL eCommerce;
DHL Express;
FedEx;
Other qualified logistics providers.

Available services may include:

DHL eCommerce Parcel Direct;
DHL eCommerce Parcel Standard;
DHL Express Worldwide;
FedEx International Connect Plus;
Other services made available at checkout.

International shipping rates and estimated transit times are generally calculated based on factors such as:

Delivery destination;
Package weight;
Package dimensions;
Order value;
Selected carrier;
Selected shipping service.

Your available options and applicable shipping costs will be shown at checkout.

4. Order Processing

Orders must be processed before they are transferred to the applicable shipping carrier.

Processing time is separate from the carrier's estimated transit time.

Processing may include:

Payment confirmation;
Fraud screening;
Order verification;
Inventory confirmation;
Packing and preparation for shipment.

Orders may require additional processing time during:

Weekends;
U.S. public holidays;
High-volume sales periods;
Promotional events;
Periods of unusually high demand.

If there is a significant issue affecting fulfillment of your order, we will make reasonable efforts to contact you using the contact information provided at checkout.

5. Estimated Delivery Times

Delivery estimates shown on our Site or during checkout are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

A delivery estimate generally begins after the order has been processed and transferred to the carrier.

Actual delivery times may vary due to factors outside our reasonable control, including:

Carrier delays;
Weather conditions;
Customs processing;
Transportation disruptions;
Holidays;
Local delivery conditions;
Incorrect or incomplete shipping information;
Security inspections;
Remote delivery locations;
Labor disruptions;
Natural disasters or other force majeure events.

TWIVORA cannot guarantee an exact delivery date for standard shipping services.

6. Business Days

Unless otherwise stated, business days generally mean Monday through Friday, excluding applicable public holidays.

Weekends and holidays may not count toward processing or transit estimates.

Carrier operations and holiday schedules may vary by destination.

7. Shipping Charges

Shipping costs are calculated or displayed during checkout based on the shipping method available for your order.

Charges may depend on:

Destination;
Selected shipping method;
Order value;
Package size;
Package weight;
Carrier rates.

Any shipping charge presented at checkout will be shown before you submit payment.

We may offer free or discounted shipping promotions from time to time. Such offers may be subject to:

Minimum purchase requirements;
Geographic restrictions;
Eligible products;
Promotional periods;
Other stated conditions.

8. Tracking Information

When tracking is available, we will provide tracking information after your order has been shipped.

Tracking information may be delivered through:

Email;
Your customer account;
Order status pages;
Other communications associated with your order.

Please allow some time after receiving a tracking number for the carrier's system to update.

A tracking number may initially display limited or no movement while the package is being transferred or scanned into the carrier's network.

9. Multiple Shipments

In some circumstances, an order containing multiple products may be shipped in more than one package.

This may occur because:

Products are stored at different fulfillment locations;
Items become available at different times;
Different carriers are used;
Operational requirements require separate shipments.

If your order is divided into multiple shipments, you may receive more than one tracking number.

Receiving one package does not necessarily mean that the entire order has been delivered.

10. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review:

Recipient name;
Street address;
Apartment or unit number;
City;
State or province;
ZIP or postal code;
Country;
Telephone number.

We recommend checking all information before completing checkout.

If you notice an address error after placing an order, contact us immediately at:

info@twivora.com

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once fulfillment has begun.

11. Incorrect or Incomplete Addresses

TWIVORA is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer, except where otherwise required by applicable law.

If a shipment is returned because of:

An incorrect address;
An incomplete address;
A missing apartment or unit number;
An invalid postal code;
An undeliverable address;

the customer may be responsible for additional shipping charges associated with reshipping the order.

If the order qualifies for a refund instead, applicable shipping or carrier costs may be deducted where permitted by law.

12. Refused or Unclaimed Packages

If a customer:

Refuses delivery;
Fails to collect a package;
Fails to respond to a carrier;
Allows a package to be returned as unclaimed;

the package may be returned to the sender or designated fulfillment location.

Any additional carrier or return shipping charges may be deducted from an applicable refund where permitted by law.

International orders may also incur customs-related return fees.

13. Lost Packages

If tracking information indicates that a package has not arrived within a reasonable period after the expected delivery window, please contact us at:

info@twivora.com

Please include:

Your name;
Order number;
Tracking number;
Delivery address.

We may coordinate with the shipping carrier to investigate the shipment.

Carrier investigations may take time, and the outcome may depend on information supplied by the carrier.

If a shipment is confirmed lost, we will determine an appropriate resolution in accordance with the circumstances, our applicable policies, and applicable law.

14. Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, we recommend that you first:

Check the delivery area around your property;
Check your mailbox or parcel locker;
Ask household members;
Check with neighbors;
Check with your building reception or management;
Contact the carrier using the tracking number.

Carriers may occasionally mark a package as delivered shortly before physical delivery is completed.

If the package still cannot be located, contact us at info@twivora.com and we will make reasonable efforts to assist you.

15. Damaged Packages

Please inspect your package and products as soon as possible after delivery.

If your order arrives damaged, please contact:

info@twivora.com

and provide:

Your order number;
A description of the problem;
Photographs of the damaged product;
Photographs of the external packaging where relevant.

Please retain the packaging until the issue has been reviewed, as the carrier or our customer service team may require additional information.

Damaged or defective products will be handled in accordance with our Return and Refund Policy.

16. International Customs, Duties, and Taxes

International shipments may be subject to:

Import duties;
Customs charges;
Value-added tax (VAT);
Goods and services tax (GST);
Brokerage fees;
Handling charges;
Other government or carrier fees.

Certain shipping services may offer prepaid duties and taxes where this option is available at checkout.

If duties or taxes are not prepaid during checkout, the recipient may be responsible for paying them before or upon delivery.

These charges are determined by the destination country and relevant authorities and are generally outside TWIVORA's control.

We recommend checking your country's import requirements before placing an international order.

17. Customs Clearance

International orders may be inspected or delayed by customs authorities.

Customers may be required to provide additional information to:

Customs authorities;
Shipping carriers;
Customs brokers;
Local delivery providers.

TWIVORA cannot guarantee how long customs clearance will take.

Customs processing times are not included in carrier transit estimates unless specifically stated otherwise.

18. International Delivery Restrictions

Certain products may not be available for shipment to some countries or regions due to:

Local laws;
Carrier restrictions;
Customs regulations;
Product restrictions;
Sanctions;
Import requirements.

We reserve the right to cancel an order if we determine that it cannot legally or reasonably be shipped to the requested destination.

If an order is canceled for this reason after payment has been collected, an appropriate refund will be issued to the original payment method.

19. Delivery Delays

While we make reasonable efforts to ensure timely shipment, delivery delays may occasionally occur.

Possible causes include:

Severe weather;
Natural disasters;
Carrier disruptions;
Peak-season congestion;
Customs delays;
International transportation issues;
Government restrictions;
Labor disputes;
Events outside our reasonable control.

A carrier delay does not automatically mean that a package is lost.

If a significant delay occurs, contact us and we will make reasonable efforts to assist you.

20. Holiday Shipping

Order processing and carrier operations may be slower around major holidays.

Customers ordering around holidays should allow additional time for:

Processing;
Carrier pickup;
Transportation;
Customs processing;
Final delivery.

We cannot guarantee delivery before a specific holiday or event unless an express delivery guarantee is explicitly provided at checkout.

21. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

info@twivora.com

We will make reasonable efforts to accommodate your request before fulfillment begins.

However, once an order has entered processing or has been transferred to a shipping carrier, we may not be able to:

Cancel the order;
Change the delivery address;
Change the shipping service;
Modify the products in the order.

Orders that have already shipped may need to be handled under our Return and Refund Policy after delivery.

22. Shipping Promotions

From time to time, TWIVORA may offer promotional shipping rates or free shipping.

Promotions may:

Apply only to certain destinations;
Require a minimum order value;
Exclude certain products;
Apply only during a specified promotional period.

The terms presented with the applicable promotion will govern eligibility.

23. Risk of Loss

Risk of loss and responsibility for purchased products will be determined in accordance with applicable law and the relevant shipping arrangement.

Nothing in this policy is intended to waive or limit consumer rights that cannot legally be excluded.

24. Returns

Shipping an order back to us is governed separately by our Return and Refund Policy.

Please contact us before returning a product.

Do not automatically send returns to our business address unless our customer service team specifically instructs you to do so.

The designated return processing location may differ from our business address.

25. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

Shipping carriers;
Available services;
Delivery areas;
Rates;
Fulfillment operations;
Business practices;
Applicable laws or regulations.

When we update this policy, we will revise the Last Updated date at the top of the page.

The shipping rates, delivery options, and estimates displayed at checkout at the time of purchase will apply to the applicable order, subject to applicable law.

26. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

TWIVORA
Operated by TWOTWINSTYLE LLC
2122 Mohawk Rd Apt B
Pueblo, CO 81001
United States

Email: info@twivora.com
Phone: 910-964-4062
Website: www.twivora.com

Refund policy

Last Updated: September 22, 2026

At TWIVORA, operated by TWOTWINSTYLE LLC, we want you to feel confident when shopping with us. We carefully inspect and prepare orders before shipment; however, if you are not completely satisfied with your purchase, you may be eligible to request a return or refund under the terms described below.

Please read this Return and Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept eligible return requests made within 30 days of delivery.

To qualify for a return, the item must:

Be unused, unworn, unwashed, and in its original condition;
Have all original tags, labels, accessories, and packaging attached or included;
Show no signs of wear, damage, alteration, washing, stains, odors, or misuse;
Be accompanied by valid proof of purchase or an order number.

Items that do not meet these requirements may be refused or may not qualify for a full refund.

To initiate a return, please contact us at:

Email: info@twivora.com

Please include your:

Full name;
Order number;
Item(s) you wish to return;
Reason for the return;
Photos of the item if it is damaged, defective, or incorrect.

Please do not return any item without contacting us first.

2. Return Authorization

All returns must be approved by our customer service team before being shipped back.

Once your return request has been reviewed, we will provide you with return instructions and, where applicable, the appropriate return address.

Do not send returns to our business address unless our customer service team specifically instructs you to do so. Our business address may not be the same as the designated return processing location.

Returns sent without prior authorization may experience delays or may not be accepted.

3. Return Shipping Costs

Unless the product is defective, damaged, or incorrect due to an error on our part, customers are generally responsible for return shipping costs.

Original shipping charges are non-refundable unless:

We shipped the wrong item;
The product arrived damaged;
The product was confirmed to be defective;
We otherwise determine that a shipping refund is appropriate.

We recommend using a trackable shipping service when returning merchandise.

TWIVORA is not responsible for returned packages that are lost, damaged, or misdirected during return transportation.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is:

Damaged;
Defective;
Incorrect;
Missing an item; or
Significantly different from what you ordered,

please contact us at info@twivora.com as soon as possible after delivery.

Please provide your order number and clear photographs or other information showing the issue.

After reviewing your request, we may offer an appropriate resolution, which may include:

A replacement;
A refund;
A partial refund; or
Another reasonable solution depending on the circumstances.

If the issue resulted from an error on our part, we will provide applicable return instructions and will not require you to pay unreasonable return shipping costs associated with our error.

5. Non-Returnable Items

Certain items cannot be returned unless they arrive damaged, defective, or incorrect.

Non-returnable items may include:

Gift cards;
Personalized or customized products;
Items marked as final sale;
Items that have been worn, washed, altered, damaged, or used;
Items missing original tags, packaging, accessories, or components;
Items that cannot be resold for hygiene or safety reasons after use or opening.

If you are unsure whether your item qualifies for return, please contact us before sending it back.

6. Sale and Promotional Items

Unless clearly marked Final Sale, discounted or promotional items may generally be returned if they otherwise meet the requirements of this policy.

Products specifically identified as Final Sale at the time of purchase are not eligible for return or refund except where required by applicable law or where the product arrives damaged, defective, or incorrect.

7. Exchanges

If you would like a different size, color, or product, please contact us at info@twivora.com.

Exchange availability depends on current inventory.

In some circumstances, the fastest option may be to return the original item for a refund and place a new order separately.

We cannot guarantee that a replacement size, color, or product will remain available while a return is being processed.

8. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after refund approval for the funds to appear in your account.

Processing times may vary depending on your bank, credit card provider, payment processor, or financial institution.

Once we have submitted a refund to the payment provider, any additional processing delay is generally outside of our control.

9. Partial Refunds

In certain circumstances, only a partial refund may be issued.

This may apply when:

An item is returned with missing packaging or accessories;
The product shows signs of handling beyond what is reasonably necessary to inspect it;
The item is returned in a condition different from how it was received;
The returned product has been damaged after delivery for reasons unrelated to TWIVORA;
Other circumstances make the item ineligible for a full refund.

Any applicable deduction will be determined based on the condition of the returned product and applicable law.

10. Refunds for Shipping Charges

Original shipping charges are generally non-refundable.

If your refund is approved because we sent an incorrect, damaged, or defective product, we may also refund the original shipping charge when appropriate.

Any expedited shipping fees or optional delivery service fees are generally non-refundable once the applicable shipping service has been provided.

11. Order Cancellations

If you wish to cancel or modify an order, please contact us at info@twivora.com as soon as possible.

We will make reasonable efforts to accommodate cancellation or modification requests before the order enters fulfillment.

However, we cannot guarantee that an order can be changed or canceled once processing or shipment has begun.

If the order has already shipped, you may need to wait until delivery and follow our standard return procedure.

12. Refused or Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information when placing an order.

If a package is returned to us because of:

An incorrect or incomplete address;
Failure to accept delivery;
Failure to collect the package;
Refusal of delivery without prior authorization; or
Other circumstances caused by the recipient,

any additional shipping or return costs may be deducted from the refund where permitted by law.

We recommend carefully reviewing your shipping information before completing checkout.

13. International Returns

For international orders, customers may be responsible for return shipping costs as well as any applicable customs fees, duties, taxes, or carrier charges associated with the return, unless the return is caused by our error.

Customs duties, import taxes, brokerage fees, and similar government or carrier charges are generally not refundable by TWIVORA because such charges may be collected by third parties.

International customers should contact us before returning an item so we can provide the appropriate instructions.

14. Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us first at info@twivora.com.

Our customer service team will make reasonable efforts to investigate and resolve legitimate order, delivery, product, return, or refund concerns.

Submitting a payment dispute does not automatically create eligibility for a refund beyond the terms of this policy or applicable consumer protection laws.

15. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights that cannot legally be limited or excluded under applicable consumer protection laws.

Where applicable law provides consumers with additional cancellation, return, refund, warranty, or other statutory rights, those rights will continue to apply.

16. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our business practices, services, operational requirements, or applicable laws.

Any updated version will be posted on our website with a revised Last Updated date.

The version available on our website at the relevant time will apply subject to any rights provided by applicable law.